TECHNOLOGY

Access Bank launches self-service USSD Code to Curb Fraud (Stolen or Lost Phone)

Performing banking transactions is pretty easy these days especially with the use of USSD banking codes, but it can also come with a lot of hassles and can even make you lose your money.

Access Bank, has introduced a USSD code to safeguard the investments and savings of customers, Africa’s largest retail bank.

This self-service enables users to deactivate their accounts using any alternative phone number, giving account holders full autonomy to safeguard their funds before official reports are directed to the bank. 

An interview with the Executive Director, Retail Banking, Access Bank Plc, Victor Etuokwu, said: “Access Bank is always seeking innovative ways to safeguard the resources of our customers. We have listened to customer complaints and have now introduced the *901*911# USSD code, a solution that allows customers to act swiftly. 

How The USSD Code Works

To deactivate a USSD profile, simply dial *901*911# from any phone, input the registered phone number for the account you want to blacklist and your USSD profile will be deactivated and blacklisted automatically.

The Executive Director, Retail Banking, Access Bank Plc, Victor Etuokwu, also said: “That It has also come to our attention that there has been an increase in the number of fraudsters disguising themselves as bank representatives. Hence, we will like to once again urge all customers to be wary of this tact and to ignore any message demanding personal or bank details. Access Bank will never ask for your BVN, full card PAN, PIN, mobile app activation code, OTP or password as it is readily available to the Bank via its database,” he concluded. 

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